Refund policy

Return & Refund Policy

At LUXEMBLE, we want you to love your hat. If something isn't right, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your order. To be eligible, items must be unworn, unwashed, and in their original condition with all tags and packaging.

How to Start a Return

Email us at support@luxemble.com with your order number and the reason for your return. If your return is approved, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damaged, Defective or Wrong Items

Please inspect your order on arrival. If your item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery with photos so we can make it right at no cost to you.

Non-Returnable Items

Sale items and gift cards cannot be returned unless they arrive damaged or defective.

Exchanges

The fastest way to get a different color is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we've received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days. Please note your bank or card issuer may take additional time to process and post the refund. Original shipping costs are non-refundable, and return shipping is the customer's responsibility unless the item was damaged, defective or incorrect.

Contact Us

LUXEMBLE LLC
131 Continental Drive, Suite 305
Newark, DE 19713, United States
Email: support@luxemble.com